MSN search relevance takes a beating in survey
Microsoft has asked Keynote Systems not to reveal the results of a survey of internet users.
The survey included some 2000 users and was done during the second quarter of 2005. The popularity of MSN Search fell to 5th from 3rd place.
The reason for this drop in popularity was relevance: 27 percent of users found their general search results lacking in relevance. For local search, 37 percent didn’t find the relevance they wanted.
Lisa Gurry, an information services group director at MSN, claims Microsoft had problems with Keynote’s methodology.
WebProNews has more.
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