Sfax Review

Editor's Rating:
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Overview
Good

Digital signature, mobile apps, easy integration with business applications, unlimited users, highly secure environment, HIPAA compliant, in-house support, no hidden charges.

Bad

Costly priced monthly plans, free trial for just 14 days as against industry standard of 30 days, does not offer fax through email.

Overall

Sfax is highly secure, HIPAA compliant cloud based internet fax service that is designed to meet the rigorous requirements of healthcare and other data sensitive industries.

Detailed Review

Sfax is owned and operated by Scrypt from its headquarters in Austin, Texas. Unlike other email to fax services, it does not use email to send or receive faxes; they have their own browser based web application to send and receive fax with SSL and AES encryption.

Feature Rich Faxing

Sfax enables you to send and receive faxes by logging in to its secure web portal. You can also add annotations and digitized signature to your document, and send multiple faxes at one go. It offers easy interface for managing and sharing your contacts and documents and allows you to have unlimited number of users in one account, so that collaboration between users at different locations becomes easy. Account admins have total control over user management in terms of access, permissions and privileges.

Flexible Plans with No Hidden Charges

Sfax offers complete flexibility in terms of number of users and fax lines across multiple locations. You don’t have to buy additional account for each different location; just one account is enough to take care of all your requirements. Further, they charge only for successfully delivered pages and you don’t have to pay anything for retries, part faxes and odd pages.

High Integration Capability

Sfax can be easily integrated with a wide range of applications and software including Google Drive, Evernote, Box, and Dropbox. You can use it on your PC, Mac, tablet or mobile phone. Their Android and iOS applications can be downloaded from Google Play and AppStore respectively. They also have Windows Service that enables you to handle large number of inbound faxes from your computer running on Microsoft Windows OS. And if you want to integrate it with your CRM, sales, billing, ecommerce, document management, healthcare or any other software, you can easily do it using Sfax API.

Highly Secure Faxing

Since Sfax is designed for transmitting sensitive data and documents, it does not send faxes over email; it finds that a risky proposition. But you can receive confirmations and notifications through email if you opt for them. Sfax is fully compliant with the privacy rules of Health Insurance Portability and Accountability Act (HIPAA) and all of their employees have completed HIPAA training. They have solid security measures implemented across their data centers, network, applications, and transactions at organizational level.

Technical Support

All Sfax faxing plans come with free phone and online support. The phone lines are open from 8 AM to 6 PM CST, Monday through Friday. Their support team works along with their development team in Austin, Texas, and hence is more competent to handle technical queries from customers compared to an outsourced customer support team. Their online help center is quite extensive and contains a huge variety of resources including live system status, webinars, case studies, FAQs, videos, guides, tips and tricks, and news and updates.

Conclusion

Entry level plan priced at $9 per month with a cap of 100 pages is definitely on the costlier side but it won’t pinch much if you are looking for a secure faxing solution and your monthly usage is low.

If privacy and security of transmitted data is your major concern, you will be hard pressed to find a better alternative to Sfax. It helps you comply with privacy rules and regulations of various industries like education, healthcare, insurance, finance, legal and others. Even feature wise, it gives a head-on competition to most of its competitors. And if your monthly fax volume is less than 100 pages, you will hardly have any other good option left!

Pricing
Merchant Price
Official Website $36/yr
Specifications

Online Fax Service Features

  • Tollfree Numbers

  • Local Numbers

  • Port Numbers

  • Vanity Numbers

  • Email Fax

  • Fax Alerts

  • Online Account

  • Fax Archive

  • Integrations

  • Preview Faxes

  • Custom Cover

  • Additional Page

    10¢

  • Internation Fax

  • Mobile Apps

  • Digital Signature

  • Broadcast

  • Fax Machine

  • Free Trial

    14 Days

  • Support Options

    2

User Reviews

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