Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.
Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.
JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.
JitBit is a self-funded help desk software created in 2005 by JitBit
LP, a private software development company based in Edinburgh, United
Kingdom. The company provides a fast and stable
hosted help desk software that will help to build good communication
with your customers, as well as improve your customer satisfaction. They also offer many other tech products such as live chat software, CRM, forum software and much more.
Ticket Grid View
grid view is a special feature from JitBit which allows you to see the
level of customer satisfaction that you have in your business. With the
ticket grid view, you will be able to see the support tickets that have
been submitted to you, and which ones need resolving fast. Not only
that, you can also sort, manage, and organize your tickets by using this
Activity Feed will
summarize the communication between your support team and your customers
in one simple thread, with chronological order. So, no matter how long
the conversation happens, as long as it is still on the same ticket
number, you will be able to view the log of all conversations related to
that ticket number. This will include the conversation of other agents
with that particular customer, as well as the time and date in which
each conversation occurs.
All Features In One System
provides an easy-to-use interface for your support agents, which will
help them to access all features in one place. In this way, their job
will become easier with this software, since all the features that they
need can be easily accessed with a single click from the main dashboard.
These features include canned response, email integration, file
attachments, module for knowledge base, and so on.
is a hosted support ticket system that you can set up instantly, and
you can run your support system within minutes after the setup process.
It also comes with the best security encryption technology, as well as
an automatic backup mechanism for your system. And since this is a
cloud-based software, you will always get the latest version of the
software automatically. So, you don’t need to update your software
Easy Organization & Management For Your Tickets
will make is easier for you to organize and manage all your tickets.
You can set up categories for your support tickets, as well as tag each
one of them. You can also group and merge tickets that are submitted by
your customers, in case your customers have submitted different tickets
at one time. By this organization and management, you will be able to
assign your support agents to different categories depending on their
JitBit will provide
you with a report about your support agents’ performance over a period
of time. With this report, you will be able to measure the quality of
your support agents, as well as how satisfied your customers are toward
your service. Also, you will be able to see any changes that happen in
your customer service department, improving the quality of it over time.
is also available on Android and iOS platforms, which means that you
can always respond to your customers’ support tickets wherever you are,
since you can always access your account from your mobile device. This
will give more flexibility to you in providing the best support for your
JitBit is a good and
reliable hosted customer support system that you can use for your
business. It has all the features that you will need in a help desk
software, with easy user interface that makes the customer service job
even easier for your support agents. The pricing plan can also be
considered affordable, since it is not priced on a per-agent basis,
which means that you can have up to unlimited agents by using this
software, without any additional cost. This software is recommended if
you need a good, secure, and fast support software for your business.
Help Desk Software Features
3rd Party Apps
A breath of fresh air
JitBit By Jason Kovalsky on October 5th
After trying a bunch of help desk solutions, I'm very happy we've found Jitbit Helpdesk. This app is so simple and yet so powerful it kind of puts many competitors to shame. Jitbit is not exactly a feature powerhouse, but it has everything we need, except maybe social networks integration. The design looks a bit outdated, but it works great. I don't think there is anything better at this price point.
Ease of Use