Here is a comparison between Help Desk Software products Kayako
The comparison details include features, reviews, ratings and pricing.
Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.
Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.
Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.
Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.
While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.
Advanced features require as high as $70/mo per user.
Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.
Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.
FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.
|Help Desk Software Features|
|Free Trial||30 Days||30 Days||30 Days|
|3rd Party Apps||270+||20||65+|