Zendesk vs Kayako

Here is a comparison between Help Desk Software products Kayako & Zendesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Zendesk Kayako Freshdesk
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Editor's Rating

90%

70%

100%

Website Website Website Website
Price US$2/mo US$24/mo US$15/mo
Review Read Read Read
Good

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

Advanced features require as high as $70/mo per user.

Overall

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 15+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 30 Days 30 Days
Support Options 3 4 4
Integrations
Twitter
Facebook
3rd Party Apps 270+ 20 65+
Phone Calls
Mobile Apps 4 4 2
Quick Overview
Market Strength 94 83 92
Feature Strength 93 85 96