Zendesk vs JitBit

Here is a comparison between Help Desk Software products JitBit & Zendesk.
The comparison details include features, reviews, ratings and pricing.

 
Zendesk

US$2/mo

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JitBit

US$29/mo

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LiveAgent Desk

US$9/mo

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Price US$2/mo US$29/mo US$9/mo
Editor's Rating

90%

80%

90%

Good

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

One time fee of $199 to remove branding. Costly startup plans

Overall

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 14 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 21 Days 14 Days
Support Options 3 2 5
Integrations
Twitter
Facebook
3rd Party Apps 270+ 30+
Phone Calls
Mobile Apps 4 2
Quick Overview
Market Strength 94 65 80
Feature Strength 93 61 92
Useful links
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