Zendesk vs JitBit

Here is a comparison between Help Desk Software products JitBit & Zendesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Zendesk JitBit Freshdesk
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Editor's Rating

90%

80%

100%

Website Website Website Website
Price US$2/mo US$29/mo US$15/mo
Review Read Read Read
Good

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

Advanced features require as high as $70/mo per user.

Overall

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 14 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 21 Days 30 Days
Support Options 3 2 4
Integrations
Twitter
Facebook
3rd Party Apps 270+ 65+
Phone Calls
Mobile Apps 4 2 2
Quick Overview
Market Strength 94 65 92
Feature Strength 93 61 96