Zendesk vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Zendesk.
The comparison details include features, reviews, ratings and pricing.

 
Zendesk

US$2/mo

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HelpScout

US$15/mo

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Freshdesk

US$15/mo

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Price US$2/mo US$15/mo US$15/mo
Editor's Rating

90%

70%

100%

Good

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Free plan with restrictions, Not so intuitive according to several users.

Advanced features require as high as $70/mo per user.

Overall

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 Multiple 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 15 Days 30 Days
Support Options 3 2 4
Integrations
Twitter
Facebook
3rd Party Apps 270+ 40 65+
Phone Calls
Mobile Apps 4 iOS 2
Quick Overview
Market Strength 94 74 92
Feature Strength 93 78 96
Useful links
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