Zendesk vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Zendesk.
The comparison details include features, reviews, ratings and pricing.



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LiveAgent Desk


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Price US$2/mo US$15/mo US$9/mo
Editor's Rating





Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.


Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Free plan with restrictions, Not so intuitive according to several users.

One time fee of $199 to remove branding. Costly startup plans


Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 Multiple 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 30 Days 15 Days 14 Days
Support Options 3 2 5
3rd Party Apps 270+ 40 30+
Phone Calls
Mobile Apps 4 iOS
Quick Overview
Market Strength 94 74 80
Feature Strength 93 78 92
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