Zendesk vs Groove

Here is a comparison between Help Desk Software products Groove & Zendesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Zendesk Groove Freshdesk
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Editor's Rating

90%

70%

100%

Website Website Website Website
Price US$2/mo US$15/mo US$15/mo
Review Read Read Read
Good

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Groove provides all features that you need in a customer service software, with one simple pricing plan per user. It provides a free plan, with 30-day free trial for the plus plan.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Only basic features are available, with no extra features that might be needed by big companies. Relatively new provider.

Advanced features require as high as $70/mo per user.

Overall

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

Groove is a simple help desk software that you can use either for free or cheaply, with all the features that you need from a good help desk platform. With the company’s commitment toward simplicity, this software will not burden you with many useless features that you might not be able to use later.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 10+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 30 Days 30 Days
Support Options 3 2 4
Integrations
Twitter
Facebook
3rd Party Apps 270+ 10+ 65+
Phone Calls
Mobile Apps 4 iOS 2
Quick Overview
Market Strength 94 77 92
Feature Strength 93 80 96