Zendesk vs Desk.com

Here is a comparison between Help Desk Software products Desk.com & Zendesk.
The comparison details include features, reviews, ratings and pricing.

 
Zendesk

US$2/mo

Visit Website
Desk.com

US$30/mo

Visit Website
LiveAgent Desk

US$9/mo

Visit Website
Review Read Review Read Review Read Review
Website Visit Website Visit Website Visit Website
Price US$2/mo US$30/mo US$9/mo
Editor's Rating

90%

80%

90%

Good

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

One time fee of $199 to remove branding. Costly startup plans

Overall

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 50+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 14 Days 14 Days
Support Options 3 4 5
Integrations
Twitter
Facebook
3rd Party Apps 270+ 45+ 30+
Phone Calls
Mobile Apps 4 2
Quick Overview
Market Strength 94 90 80
Feature Strength 93 90 92
Useful links
Review Read Review Read Review Read Review
Website Visit Website Visit Website Visit Website