Zendesk vs Desk.com

Here is a comparison between Help Desk Software products Desk.com & Zendesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Zendesk Desk.com Freshdesk
Editor's Rating




Website Website Website Website
Price US$2/mo US$30/mo US$15/mo
Review Read Read Read

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.


Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

Advanced features require as high as $70/mo per user.


Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat Zopim
Languages 27 50+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 30 Days 14 Days 30 Days
Support Options 3 4 4
3rd Party Apps 270+ 45+ 65+
Phone Calls
Mobile Apps 4 2 2
Quick Overview
Market Strength 94 90 92
Feature Strength 93 90 96