Rhino Support vs Kayako

Here is a comparison between Help Desk Software products Kayako & Rhino Support.
The comparison details include features, reviews, ratings and pricing.

Product Name Rhino Support Kayako Freshdesk
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Editor's Rating

80%

70%

100%

Website Website Website Website
Price US$17/mo US$24/mo US$15/mo
Review Read Read Read
Good

Rhino Support offers unlimited agents for Pro and Platinum plan, with 15-day free trial on all plans. The service is fully brandable and jam-packed with simple and useful features.

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

No free plan is available. It works with email and live chat only, with optional integration API that you can use for third-party applications. No company contact information.

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

Advanced features require as high as $70/mo per user.

Overall

Rhino Support offers a brandable help desk for your business with easy setup, which will allow you to have fast and easy communication with your customers. It comes with 3 different pricing plans, with 15-day free trial available for each plan.

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages English 15+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 15 Days 30 Days 30 Days
Support Options 4 4 4
Integrations
Twitter
Facebook
3rd Party Apps 20 65+
Phone Calls
Mobile Apps 4 2
Quick Overview
Market Strength 70 83 92
Feature Strength 72 85 96