Rhino Support vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Rhino Support.
The comparison details include features, reviews, ratings and pricing.

 
Rhino Support

US$17/mo

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HelpScout

US$15/mo

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Freshdesk

US$15/mo

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Price US$17/mo US$15/mo US$15/mo
Editor's Rating

80%

70%

100%

Good

Rhino Support offers unlimited agents for Pro and Platinum plan, with 15-day free trial on all plans. The service is fully brandable and jam-packed with simple and useful features.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

No free plan is available. It works with email and live chat only, with optional integration API that you can use for third-party applications. No company contact information.

Free plan with restrictions, Not so intuitive according to several users.

Advanced features require as high as $70/mo per user.

Overall

Rhino Support offers a brandable help desk for your business with easy setup, which will allow you to have fast and easy communication with your customers. It comes with 3 different pricing plans, with 15-day free trial available for each plan.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages English Multiple 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 15 Days 15 Days 30 Days
Support Options 4 2 4
Integrations
Twitter
Facebook
3rd Party Apps 40 65+
Phone Calls
Mobile Apps iOS 2
Quick Overview
Market Strength 70 74 92
Feature Strength 72 78 96
Useful links
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