Kayako vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Kayako.
The comparison details include features, reviews, ratings and pricing.

Product Name Kayako HelpScout Freshdesk
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Editor's Rating

70%

70%

100%

Website Website Website Website
Price US$24/mo US$15/mo US$15/mo
Review Read Read
Good

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

Free plan with restrictions, Not so intuitive according to several users.

Advanced features require as high as $70/mo per user.

Overall

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 15+ Multiple 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 15 Days 30 Days
Support Options 4 2 4
Integrations
Twitter
Facebook
3rd Party Apps 20 40 65+
Phone Calls
Mobile Apps 4 iOS 2
Quick Overview
Market Strength 83 74 92
Feature Strength 85 78 96