Kayako vs Groove

Here is a comparison between Help Desk Software products Groove & Kayako.
The comparison details include features, reviews, ratings and pricing.



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Price US$24/mo US$15/mo US$15/mo
Editor's Rating





Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Groove provides all features that you need in a customer service software, with one simple pricing plan per user. It provides a free plan, with 30-day free trial for the plus plan.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.


While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

Only basic features are available, with no extra features that might be needed by big companies. Relatively new provider.

Advanced features require as high as $70/mo per user.


Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

Groove is a simple help desk software that you can use either for free or cheaply, with all the features that you need from a good help desk platform. With the company’s commitment toward simplicity, this software will not burden you with many useless features that you might not be able to use later.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat
Languages 15+ 10+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 30 Days 30 Days 30 Days
Support Options 4 2 4
3rd Party Apps 20 10+ 65+
Phone Calls
Mobile Apps 4 iOS 2
Quick Overview
Market Strength 83 77 92
Feature Strength 85 80 96
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