Kayako vs Desk.com

Here is a comparison between Help Desk Software products Desk.com & Kayako.
The comparison details include features, reviews, ratings and pricing.

Product Name Kayako Desk.com LiveAgent Desk
Image
Editor's Rating

70%

80%

90%

Website Website Website Website
Price US$24/mo US$30/mo US$9/mo
Review Read Read Read
Good

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

One time fee of $199 to remove branding. Costly startup plans

Overall

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Video
Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 15+ 50+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 14 Days 14 Days
Support Options 4 4 5
Integrations
Twitter
Facebook
3rd Party Apps 20 45+ 30+
Phone Calls
Mobile Apps 4 2
Quick Overview
Market Strength 83 90 80
Feature Strength 85 90 92