JitBit vs Kayako

Here is a comparison between Help Desk Software products Kayako & JitBit.
The comparison details include features, reviews, ratings and pricing.

Product Name JitBit Kayako LiveAgent Desk
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Editor's Rating

80%

70%

90%

Website Website Website Website
Price US$29/mo US$24/mo US$9/mo
Review Read Read Read
Good

Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

One time fee of $199 to remove branding. Costly startup plans

Overall

JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 14 15+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 21 Days 30 Days 14 Days
Support Options 2 4 5
Integrations
Twitter
Facebook
3rd Party Apps 20 30+
Phone Calls
Mobile Apps 2 4
Quick Overview
Market Strength 65 83 80
Feature Strength 61 85 92