JitBit vs Kayako

Here is a comparison between Help Desk Software products Kayako & JitBit.
The comparison details include features, reviews, ratings and pricing.

 
JitBit

US$29/mo

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Kayako

US$24/mo

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Freshdesk

US$15/mo

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Price US$29/mo US$24/mo US$15/mo
Editor's Rating

80%

70%

100%

Good

Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

Advanced features require as high as $70/mo per user.

Overall

JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 14 15+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 21 Days 30 Days 30 Days
Support Options 2 4 4
Integrations
Twitter
Facebook
3rd Party Apps 20 65+
Phone Calls
Mobile Apps 2 4 2
Quick Overview
Market Strength 65 83 92
Feature Strength 61 85 96
Useful links
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