JitBit vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & JitBit.
The comparison details include features, reviews, ratings and pricing.

 
JitBit

US$29/mo

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HelpScout

US$15/mo

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Freshdesk

US$15/mo

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Price US$29/mo US$15/mo US$15/mo
Editor's Rating

80%

70%

100%

Good

Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Bad

Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

Free plan with restrictions, Not so intuitive according to several users.

Advanced features require as high as $70/mo per user.

Overall

JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 14 Multiple 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 21 Days 15 Days 30 Days
Support Options 2 2 4
Integrations
Twitter
Facebook
3rd Party Apps 40 65+
Phone Calls
Mobile Apps 2 iOS 2
Quick Overview
Market Strength 65 74 92
Feature Strength 61 78 96
Useful links
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