JitBit vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & JitBit.
The comparison details include features, reviews, ratings and pricing.

Product Name JitBit HelpScout LiveAgent Desk
Image
Editor's Rating

80%

70%

90%

Website Website Website Website
Price US$29/mo US$15/mo US$9/mo
Review Read Read
Good

Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

Free plan with restrictions, Not so intuitive according to several users.

One time fee of $199 to remove branding. Costly startup plans

Overall

JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Video
Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 14 Multiple 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 21 Days 15 Days 14 Days
Support Options 2 2 5
Integrations
Twitter
Facebook
3rd Party Apps 40 30+
Phone Calls
Mobile Apps 2 iOS
Quick Overview
Market Strength 65 74 80
Feature Strength 61 78 92