JitBit vs Desk.com

Here is a comparison between Help Desk Software products Desk.com & JitBit.
The comparison details include features, reviews, ratings and pricing.



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Price US$29/mo US$30/mo US$15/mo
Editor's Rating





Pricing plan per tier and support up to unlimited agents. Option to choose from Hosted or On-premise licenses.

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.


Starter pack is limited only to one agent, with limited storage space, and without SSL connection and the ability to put the software on a custom domain.

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

Advanced features require as high as $70/mo per user.


JitBit is a hosted help desk software that offers various features that you can use to run your customer service department more efficiently. The pricing plan is set per tier, not per agent, which is a good deal if you have a lot of customer service agents in your company.

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat
Languages 14 50+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 21 Days 14 Days 30 Days
Support Options 2 4 4
3rd Party Apps 45+ 65+
Phone Calls
Mobile Apps 2 2 2
Quick Overview
Market Strength 65 90 92
Feature Strength 61 90 96
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