Top Help Desk Software

Help desk software is useful for you to manage all the conversations with your customers, and integrate all channels of communication that you may have. So, no matter what platform your customers are using, you will always be able to get in touch with them as quickly as possible. And best of all, you can always manage all your communications in one simple dashboard with the help of a good help desk software. Here is a comparison of some leading helpdesk software with their pricing and features.

Top Product

Freshdesk

Editor's Rating:
Pricing From: US$ 15/mo

Freshdesk is a cloud platform to handle customer service inquiries, created by Freshdesk Inc. in 2010. Their headquarter in the San Francisco, California with development team in India. The company won the Microsoft BizSpark Startup Challenge..

Runner-Up

LiveAgent Desk

Editor's Rating:
Pricing From: US$ 9/mo

LiveAgent is a help desk software created in 2007 by QualityUnit, LLC, a software development company based in New York, USA, that focuses on building products to help businesses market their products online. LiveAgent was previously named..

Zendesk

Editor's Rating:
Pricing From: US$ 2/mo

Founded in Copenhagen, Denmark, in 2007, Zendesk is a customer support software developed by Zendesk Inc., with the mission to help businesses create better relationships with their customers. In 2015, Zendesk has been operating around the..

Groove

Editor's Rating:
Pricing From: US$ 15/mo

Groove is a customer support platform created by Groove in 2011, a software development company based in the USA that provides simple customer service software for businesses around the globe. In 2015, Groove has served more than 3,000..

Desk.com

Editor's Rating:
Pricing From: US$ 30/mo

Desk.com is a customer service platform originally called Assistly, which was then joined the Salesforce Company in 2011. It has the main office in San Francisco, California. The mission of this company is to provide the best customer support..

Kayako

Editor's Rating:
Pricing From: US$ 24/mo

Kayako is a help desk software developed by Kayako, a software development company based in Jalandhar, India. It started at first in the year 2001 as a personal project, with the mission to bring positive changes in the world of online support..

Rhino Support

Editor's Rating:
Pricing From: US$ 17/mo

Rhino Support is a customer support system created by in 2011. The service has been generating a lot of recommendations from the users due to its affordable pricing plan, with the option to add unlimited agents in their pro and platinum..

JitBit

Editor's Rating:
Pricing From: US$ 29/mo

JitBit is a self-funded help desk software created in 2005 by JitBit LP, a private software development company based in Edinburgh, United Kingdom. The company provides a fast and stable hosted help desk software that will help to build good..

HelpScout

Editor's Rating:
Pricing From: US$ 15/mo

Help Scout is a Boston, MA based online help desk software launched in 2011. It is developed by Help Scout, a web design turned into a software development company that is based in Boston, Massachusetts, USA. The simple mission of the..

Help Desk Software Buying Guide

The best way to grow your business is to provide the best support for your customers. But, traditional email support may not be enough for you to manage all the customers' inquiries that come your way. For this, you need a better solution that will help you to manage your customers' inquiries in the best way, as well as give them the maximum satisfaction with your service.

Choosing the best help desk software for your business is not an easy thing to do, since there are a lot of help desk services available on the market today. They offer competitive pricing plan, with top-notch features that will ensure easy management for your customer support team. So, how can you choose the one that will give you the best customer satisfaction? Here are some factors that you need to consider.

Full Integration With All Platforms

Not all customers will choose to contact you via email. Some of them will choose to contact you via live chat for faster response, and some others may choose to contact you by phone or via social media. A good help desk software will provide you with a full integration feature for all platforms, which means that you can manage all the communications that come to you from multiple platforms in one dashboard. This will ensure easy management for all your customer conversations, which will allow you to respond to their inquiries faster as well.

Pricing Plan Per Agent Or Per Service

Some help desk services will provide a pricing plan per service instead of per agent, and most of them will provide a per-agent pricing plan. The difference can be really great if you have a lot of agents in your support team. If you use a help desk software that charges per agent monthly, you will end up spending a lot of money for that software. But, if you choose a service that provides a per service pricing plan, you can use unlimited number of agents without any additional cost, which will be cheaper for your business.

Services like FreshDesk also allows day pass option where you can buy one day pass in case of spike in user requests. This is easy yet affordable way to scale support without paying full month fees for the agents.

Easy Ticket Management

A good help desk service will provide an easy ticket management for your account, which will allow you to manage and organize all the support tickets in whatever way you prefer. You should be able to tag, categorize, and assign your support tickets for easier organization within your customer service team. There are other ticket management features that you can expect from a good help desk software, such as merging tickets, managing attachment, creating a canned response, and more.

Brandable Knowledge Base

Most help desk services will allow you to create a knowledge base for your business, but not all of them will be brandable. The benefit of having a brandable knowledge base is that you will be able to present your help center or customer support center in a professional way. By using a non-branded knowledge base, you will not be able to personalize your help center, and your customers will also not be able to really trust the information that is written there. Thus, for the best experience, you should choose a good help desk software that will allow you to create a brandable knowledge base at no additional cost to you.

Conclusion

How can you find the best help desk software for your business? Those factors can help you to determine the best service to use, as well as to ensure the maximum customer satisfaction that you can get from such service. Generally, the service that offers full integration, affordable price, easy ticket management, and brandable knowledge base is the best service that you can pick among many similar services that are available on the market today. By using a high quality customer support system for your business, you will be able to ensure the best communication between your business and your customers, and once you take care of this, you will be able to grow your business over time.