Groove vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Groove.
The comparison details include features, reviews, ratings and pricing.



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Price US$15/mo US$15/mo US$15/mo
Editor's Rating





Groove provides all features that you need in a customer service software, with one simple pricing plan per user. It provides a free plan, with 30-day free trial for the plus plan.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.


Only basic features are available, with no extra features that might be needed by big companies. Relatively new provider.

Free plan with restrictions, Not so intuitive according to several users.

Advanced features require as high as $70/mo per user.


Groove is a simple help desk software that you can use either for free or cheaply, with all the features that you need from a good help desk platform. With the company’s commitment toward simplicity, this software will not burden you with many useless features that you might not be able to use later.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat
Languages 10+ Multiple 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 30 Days 15 Days 30 Days
Support Options 2 2 4
3rd Party Apps 10+ 40 65+
Phone Calls
Mobile Apps iOS iOS 2
Quick Overview
Market Strength 77 74 92
Feature Strength 80 78 96
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