Freshdesk vs Zendesk

Here is a comparison between Help Desk Software products Zendesk & Freshdesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Freshdesk Zendesk LiveAgent Desk
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Editor's Rating

100%

90%

90%

Website Website Website Website
Price US$15/mo US$2/mo US$9/mo
Review Read Read Read
Good

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Zendesk provides one of the most reliable customer support software for your business, with complete features available to build better communication with your customers.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Advanced features require as high as $70/mo per user.

Costly enterprise plans, No live chat included, Starter and regular plan with very limited features.

One time fee of $199 to remove branding. Costly startup plans

Overall

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat Zopim
Languages 20+ 27 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 30 Days 14 Days
Support Options 4 3 5
Integrations
Twitter
Facebook
3rd Party Apps 65+ 270+ 30+
Phone Calls
Mobile Apps 2 4
Quick Overview
Market Strength 92 94 80
Feature Strength 96 93 92