Freshdesk vs LiveAgent Desk

Here is a comparison between Help Desk Software products LiveAgent Desk & Freshdesk.
The comparison details include features, reviews, ratings and pricing.



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LiveAgent Desk


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Price US$15/mo US$9/mo
Editor's Rating




Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.


Advanced features require as high as $70/mo per user.

One time fee of $199 to remove branding. Costly startup plans


FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat
Languages 20+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 30 Days 14 Days
Support Options 4 5
3rd Party Apps 65+ 30+
Phone Calls
Mobile Apps 2
Quick Overview
Market Strength 92 80
Feature Strength 96 92
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