Freshdesk vs Kayako

Here is a comparison between Help Desk Software products Kayako & Freshdesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Freshdesk Kayako LiveAgent Desk
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Editor's Rating

100%

70%

90%

Website Website Website Website
Price US$15/mo US$24/mo US$9/mo
Review Read Read Read
Good

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Easily scalable customer support platform with complete features available to handle your customer service job. Options to use a hosted service or install the software on your web host.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Advanced features require as high as $70/mo per user.

While the option to host Kayako on your own server is available, one-time license fee is not available. Multi-channel reporting is available only for the Fusion plan.

One time fee of $199 to remove branding. Costly startup plans

Overall

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Kayako is one of the oldest help desk platforms that has been around for more than 13 years, thus you can count on its reliability and service quality. It has simple pricing plans for you to choose, with options that allow you to either use a hosted service or download the software and host it on your own server.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 20+ 15+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 30 Days 14 Days
Support Options 4 4 5
Integrations
Twitter
Facebook
3rd Party Apps 65+ 20 30+
Phone Calls
Mobile Apps 2 4
Quick Overview
Market Strength 92 83 80
Feature Strength 96 85 92