Freshdesk vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Freshdesk.
The comparison details include features, reviews, ratings and pricing.

Product Name Freshdesk HelpScout LiveAgent Desk
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Editor's Rating

100%

70%

90%

Website Website Website Website
Price US$15/mo US$15/mo US$9/mo
Review Read Read
Good

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Advanced features require as high as $70/mo per user.

Free plan with restrictions, Not so intuitive according to several users.

One time fee of $199 to remove branding. Costly startup plans

Overall

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

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Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 20+ Multiple 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 15 Days 14 Days
Support Options 4 2 5
Integrations
Twitter
Facebook
3rd Party Apps 65+ 40 30+
Phone Calls
Mobile Apps 2 iOS
Quick Overview
Market Strength 92 74 80
Feature Strength 96 78 92