Freshdesk vs Desk.com

Here is a comparison between Help Desk Software products Desk.com & Freshdesk.
The comparison details include features, reviews, ratings and pricing.

 
Freshdesk

US$15/mo

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Desk.com

US$30/mo

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LiveAgent Desk

US$9/mo

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Price US$15/mo US$30/mo US$9/mo
Editor's Rating

100%

80%

90%

Good

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Advanced features require as high as $70/mo per user.

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

One time fee of $199 to remove branding. Costly startup plans

Overall

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 20+ 50+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 30 Days 14 Days 14 Days
Support Options 4 4 5
Integrations
Twitter
Facebook
3rd Party Apps 65+ 45+ 30+
Phone Calls
Mobile Apps 2 2
Quick Overview
Market Strength 92 90 80
Feature Strength 96 90 92
Useful links
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