Desk.com vs HelpScout

Here is a comparison between Help Desk Software products HelpScout & Desk.com.
The comparison details include features, reviews, ratings and pricing.

Product Name Desk.com HelpScout LiveAgent Desk
Image
Editor's Rating

80%

70%

90%

Website Website Website Website
Price US$30/mo US$15/mo US$9/mo
Review Read Read
Good

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Help Scout provides many features in one place, with one simple pricing per user. Few innovative and unique features.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

Free plan with restrictions, Not so intuitive according to several users.

One time fee of $199 to remove branding. Costly startup plans

Overall

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

Help Scout is an affordable customer service platform that you can use to help your business grow. The features included in the software are good to run an effective and manageable support platform for your business, with support for multiple brands.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Video
Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 50+ Multiple 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 14 Days 15 Days 14 Days
Support Options 4 2 5
Integrations
Twitter
Facebook
3rd Party Apps 45+ 40 30+
Phone Calls
Mobile Apps 2 iOS
Quick Overview
Market Strength 90 74 80
Feature Strength 90 78 92