vs Groove

Here is a comparison between Help Desk Software products Groove &
The comparison details include features, reviews, ratings and pricing.


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Price US$30/mo US$15/mo US$15/mo
Editor's Rating





A quality product from renowned software Company Salesforce. offers comprehensive features for any business size, whether you have small, medium, or a big business.

Groove provides all features that you need in a customer service software, with one simple pricing plan per user. It provides a free plan, with 30-day free trial for the plus plan.

Powerful features with support for multiple platforms, Cheaper than other platforms, Day Passes to scale support solution when needed.


Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

Only basic features are available, with no extra features that might be needed by big companies. Relatively new provider.

Advanced features require as high as $70/mo per user.

Overall is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

Groove is a simple help desk software that you can use either for free or cheaply, with all the features that you need from a good help desk platform. With the company’s commitment toward simplicity, this software will not burden you with many useless features that you might not be able to use later.

FreshDesk is a feature-rich support ticket software that will allow you to integrate your customer support system into multiple platforms, such as email, phone, chat, and social media. The pricing is set per agent, with a free account available, allowing you to use 3 agents for free without any time limitation.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Knowledge Base
Community Forums
Live Chat
Languages 50+ 10+ 20+
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Custom Domain
Bulk Actions
Developer API
Free Trial 14 Days 30 Days 30 Days
Support Options 4 2 4
3rd Party Apps 45+ 10+ 65+
Phone Calls
Mobile Apps 2 iOS 2
Quick Overview
Market Strength 90 77 92
Feature Strength 90 80 96
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