Desk.com vs Groove

Here is a comparison between Help Desk Software products Groove & Desk.com.
The comparison details include features, reviews, ratings and pricing.

 
Desk.com

US$30/mo

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Groove

US$15/mo

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LiveAgent Desk

US$9/mo

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Price US$30/mo US$15/mo US$9/mo
Editor's Rating

80%

70%

90%

Good

A quality product from renowned software Company Salesforce. Desk.com offers comprehensive features for any business size, whether you have small, medium, or a big business.

Groove provides all features that you need in a customer service software, with one simple pricing plan per user. It provides a free plan, with 30-day free trial for the plus plan.

Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad

Costly starter plan with limited features, SSL certificate for extra fees, Not so ideal for startup businesses

Only basic features are available, with no extra features that might be needed by big companies. Relatively new provider.

One time fee of $199 to remove branding. Costly startup plans

Overall

Desk.com is a reliable help desk platform that provides maximum flexibility for your business, which will allow you to connect with your customers in one platform. It provides flexible pricing plans for all types of businesses.

Groove is a simple help desk software that you can use either for free or cheaply, with all the features that you need from a good help desk platform. With the company’s commitment toward simplicity, this software will not burden you with many useless features that you might not be able to use later.

LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

Help Desk Software Features
Email Ticketing
Merge Tickets
Canned Reply
Gamification
Knowledge Base
Community Forums
Live Chat
Languages 50+ 10+ 35
Time Rules
Collision Detection
Triggers Settings
SLA Settings
Customization
Custom Domain
Bulk Actions
Reports
Developer API
Free Trial 14 Days 30 Days 14 Days
Support Options 4 2 5
Integrations
Twitter
Facebook
3rd Party Apps 45+ 10+ 30+
Phone Calls
Mobile Apps 2 iOS
Quick Overview
Market Strength 90 77 80
Feature Strength 90 80 92
Useful links
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